Billing Terms and Conditions
At Komfrt, we want paying for your order to be simple, secure and straightforward. These Billing Terms and Conditions explain how payments, pricing and refunds work when you purchase from our website.
1. Payment Methods
We accept several convenient payment options through our secure checkout. You can pay using Visa, Mastercard, American Express or Maestro credit and debit cards.
We also accept Apple Pay, Google Pay and Shop Pay, giving you the option to complete your purchase using a supported digital wallet or accelerated checkout.
PayPal is also available as a payment option at checkout.
The payment methods available to you will be displayed during checkout before you complete your purchase.
2. Payment Processing
Payment is normally collected when you complete your order through our website. Your order can only be processed once the required payment has been successfully authorised.
If a payment is declined, interrupted or cannot be confirmed, your order may not be completed. If this happens, please check your payment details or choose another available payment method.
Once your payment has been successfully processed, you should receive an order confirmation by email with the details of your purchase.
3. Pricing and Currency
Komfrt is a UK-based online footwear store and currently ships only within the United Kingdom. All product prices on our website are displayed in British pounds sterling (GBP), and orders are charged in GBP.
The product price shown when you place your order is the price applicable to that purchase, except where there is an obvious pricing error or where a change is required by law.
Prices, products and promotional offers may change from time to time. Any changes made after your order has been accepted will not normally affect the price you have already paid.
Promotional discounts and special offers are subject to their individual terms and cannot generally be applied retrospectively to orders that have already been completed.
4. Secure Payment Processing
We take reasonable measures to help keep your payment information secure. Payments are processed through secure payment services and the security systems provided by the relevant payment providers and Shopify's checkout infrastructure.
Komfrt does not ask customers to send complete card details, passwords or other sensitive payment information by email. Payment information should only be entered through our secure online checkout.
For your protection, please never send your full card number, security code or other sensitive payment information to us by email, phone or social media.
5. Refunds and Payment Disputes
If you are entitled to a refund, we will process it in accordance with our Returns & Refunds Policy and applicable consumer rights.
Where possible, refunds will normally be returned through the original payment method used for the purchase. The time required for a refund to appear in your account can vary depending on your bank or payment provider.
If you believe there is an issue with a payment, refund or order, please contact us at support@komfrt.co.uk before raising a payment dispute where possible. We will review the matter and do our best to resolve it with you.
Nothing in these Billing Terms is intended to limit any legal rights or protections you may have under applicable consumer or payment law.
6. Payment Verification and Fraud Prevention
To help protect our customers and our business, we may review orders when a payment appears unusual, unauthorised or potentially fraudulent.
If an order raises a legitimate security concern, we may temporarily hold the order while the payment information is reviewed. We may also cancel an order if the payment cannot be properly authorised or verified.
If an order is cancelled after payment has been received, we will arrange an appropriate refund in accordance with our policies and applicable law.
7. Order Processing and Delivery
Orders are processed within 1–2 business days. Estimated transit time after dispatch is 6–9 business days, giving an estimated total of 7–11 business days from ordering. Business days are Monday to Friday, excluding UK public holidays. Delivery dates are estimates, not guarantees. We deliver to the United Kingdom only. Orders are dispatched from outside the UK; our UK registered office is not a dispatch warehouse.
These delivery timeframes are estimates rather than guaranteed dates. Occasionally, delays may occur because of circumstances outside our reasonable control.
Komfrt currently ships only within the United Kingdom.
For more information about order processing, delivery times and shipping, please see our Shipping Policy.
8. Contact Information
If you have a question about a payment, order, refund or billing matter, please get in touch with us. We’re happy to help and will do our best to resolve your question as quickly as possible.
Store Name: Komfrt
Address: Office 1383, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email: support@komfrt.co.uk
Phone: +44 7848 489569
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (UK time)
We aim to respond to customer enquiries within 24 business hours.
Import charges
Prices include VAT. Orders are dispatched from outside the UK. Any customs duties or customs-clearance fees charged on delivery are payable by the customer and are not covered by Komfrt. Free shipping covers delivery charges only and does not include these customs or clearance fees.