Questions,
answered

Orders are processed within 1–2 business days. Estimated transit time after dispatch is 6–9 business days, giving an estimated total of 7–11 business days from ordering. Business days are Monday to Friday, excluding UK public holidays. Delivery dates are estimates, not guarantees. We email a shipping confirmation after dispatch. Where tracking is available, it includes your tracking details. Please allow time for tracking updates to appear.

Standard shipping is free on every UK order, with no minimum spend.

We deliver to the United Kingdom only. Orders are dispatched from outside the UK; our UK registered office is not a dispatch warehouse.

We email a shipping confirmation after dispatch. Where tracking is available, it includes your tracking details. Please allow time for tracking updates to appear. If you need help, email support@komfrt.co.uk with your order number.

We deliver to the United Kingdom only. Orders are dispatched from outside the UK; our UK registered office is not a dispatch warehouse. Orders are processed within 1–2 business days. Estimated transit time after dispatch is 6–9 business days, giving an estimated total of 7–11 business days from ordering. Business days are Monday to Friday, excluding UK public holidays. Delivery dates are estimates, not guarantees.

Contact us as soon as possible if you want to change or cancel an order. We will make reasonable efforts to stop it before dispatch, but this may no longer be possible once processing has started. After dispatch, your applicable cancellation and return rights remain available.

Check tracking if available. If your parcel is taking longer than the estimated total of 7–11 business days, email support@komfrt.co.uk with your order number. We will investigate and advise on the next steps. You can contact us at any time if you have a delivery concern.

Contact support@komfrt.co.uk within 30 days of receiving your order to request an eligible return. Items should be in good condition without unnecessary use, damage or wear. Please include original packaging and accessories where applicable. Your statutory rights are unaffected. You pay return postage for a change of mind, including choosing a different size or colour. We cover return shipping costs for faulty, damaged, incorrect or misdescribed items, or another error on our part.

Email support@komfrt.co.uk within 30 days of receipt with your order number and the item you want to return. We normally respond to return requests within 1–2 business days with the return address and instructions. Do not send a parcel to our registered office unless instructed.

For a different size or colour, contact us within 30 days of receipt. Exchanges are subject to availability and the return conditions. If a direct exchange is unavailable, you can return the eligible item and place a new order. You pay return postage for a change of mind, including choosing a different size or colour. We cover return shipping costs for faulty, damaged, incorrect or misdescribed items, or another error on our part.

Refunds are made to the original payment method within 14 days of receiving your return or, where applicable, evidence that you sent it back, whichever is earlier. Your bank or payment provider may take additional time to display the refund. Any statutory refund deadlines take precedence.

Eligible change-of-mind returns must be in good condition without unnecessary use, damage or wear. Include original packaging and accessories where applicable. Contact us within 30 days of receipt. These conditions do not restrict statutory cancellation rights or rights concerning faulty or misdescribed goods.

If an item arrives damaged, faulty or different from what you ordered, contact support@komfrt.co.uk as soon as possible with your order number and, where helpful, a photo. We will arrange an appropriate remedy, including a refund, repair or replacement as applicable, and cover return shipping where the issue is our responsibility. Your statutory rights are unaffected.

Yes. Every product is sold in UK sizes, and each product page shows a chart with the EU and US equivalents for the sizes that style comes in.

Measure your foot from heel to longest toe while standing and compare with the size guide. If you already know your UK size in everyday shoes, order that.

Choose the larger size for a roomier fit. Clogs and slides in particular are more comfortable with a little space at the toe.

Clogs, sandals, slides and felt slippers are unisex and sized UK 2.5–12. Loafers, sneakers and boots are men's styles sized UK 3–13. One UK size works for everyone — there's no separate women's scale.

Footbeds are cushioned from the first wear and suede-finish uppers soften slightly over time. We don't recommend sizing down and expecting them to stretch.

For a different size or colour, contact us within 30 days of receipt. Exchanges are subject to availability and the return conditions. If a direct exchange is unavailable, you can return the eligible item and place a new order. You pay return postage for a change of mind, including choosing a different size or colour. We cover return shipping costs for faulty, damaged, incorrect or misdescribed items, or another error on our part. Try footwear on indoors on a clean surface.

Uppers are suede-finish, felt, vegan leather or EVA depending on the style. Every product page lists its materials under Materials & care.

The vegan leather styles and the EVA sandals and slides contain no animal-derived materials. For any other style, check the Materials & care tab on its product page.

Brush gently with a suede brush to lift dust, spot-clean with a barely damp cloth, and air-dry away from radiators. Avoid soaking and don't machine wash.

EVA sandals and pillow slides are water-friendly and rinse clean. Suede-finish and felt styles are best kept for dry days; a suede protector spray helps with light showers.

Keep them somewhere dry and out of direct sunlight. Let them air out between wears — especially the lined winter styles — so the footbed stays fresh.

Available payment methods are shown at checkout. See our Payment Policy for card, wallet and PayPal information.

Our Shopify checkout uses an encrypted connection. Card and wallet payments are handled by the relevant payment provider; PayPal payments are handled by PayPal. We do not store your full payment card details.

All prices are shown and charged in pounds sterling.

Enter it in the discount field at checkout before paying. One code per order — codes can't be applied after an order is placed.

Prices include VAT. Orders are dispatched from outside the UK. Any customs duties or customs-clearance fees charged on delivery are payable by the customer and are not covered by Komfrt. Free shipping covers delivery charges only and does not include these customs or clearance fees.

Email support@komfrt.co.uk, call +44 7848 489569 or use our contact form. Customer support is available Monday to Friday, 9:00–17:00 UK time. We aim to reply within 24 business hours; return requests normally receive a response within 1–2 business days.

Your order number, the name of the item, and a photo if something arrived damaged or isn't what you expected. It saves a round of emails and gets your issue sorted faster.

No — Komfrt is online only, which is how we keep the range small and the prices sensible.