Questions,
answered

Orders are processed within 1–3 working days, then delivered in 5–8 working days. All in, most orders arrive within 6–11 working days of being placed. You'll receive a tracking link by email as soon as your parcel is on its way.

Delivery is free on every order. There are no minimum spends and no surcharges at checkout.

We deliver within the United Kingdom only. If your address isn't accepted at checkout, we can't deliver there yet.

Use the tracking link in your dispatch email. Tracking usually goes live within 24 hours of the parcel leaving us.

We keep the range small and ship each order directly rather than holding large amounts of stock, which keeps our prices lower. The trade-off is a slightly longer delivery window than a high-street retailer.

If your order hasn't been processed yet, email us with your order number and we'll change or cancel it. Once it has shipped, use the returns process instead.

Check the tracking link first; most delays clear within a day or two. If your order is still nowhere past the 8 working day window, email us with your order number and we'll chase it and sort a replacement or refund.

Unworn items in their original packaging can be returned within 14 days of delivery for a refund. Try them on indoors on a clean surface so the soles stay unmarked.

Email us within 14 days of delivery with your order number and the item you'd like to return. We'll reply with the return address and instructions.

Exchanges are offered when the problem is ours — a faulty item, the wrong item, or the wrong size sent. Email us with your order number and a photo and we'll arrange the replacement at no cost to you. If you simply want a different size or colour, return the item within 14 days and place a new order.

We process refunds once your return arrives and has been checked. It's refunded to the original payment method; your bank or card provider may take a few working days to show it.

Worn items and items returned without their original packaging. Everything else can come back within the 14-day window.

Email us within 14 days of delivery with your order number and a photo of the problem. We'll replace the item or refund you in full, and cover the return postage.

Yes. Every product is sold in UK sizes, and each product page shows a chart with the EU and US equivalents for the sizes that style comes in.

Measure your foot from heel to longest toe while standing and compare with the size guide. If you already know your UK size in everyday shoes, order that.

Choose the larger size for a roomier fit. Clogs and slides in particular are more comfortable with a little space at the toe.

Clogs, sandals, slides and felt slippers are unisex and sized UK 2.5–12. Loafers, sneakers and boots are men's styles sized UK 3–13. One UK size works for everyone — there's no separate women's scale.

Footbeds are cushioned from the first wear and suede-finish uppers soften slightly over time. We don't recommend sizing down and expecting them to stretch.

Return the unworn item in its original packaging within 14 days for a refund, then order the size you need. Check the chart on the product page first — it lists only the sizes that style is made in.

Uppers are suede-finish, felt, vegan leather or EVA depending on the style. Every product page lists its materials under Materials & care.

The vegan leather styles and the EVA sandals and slides contain no animal-derived materials. For any other style, check the Materials & care tab on its product page.

Brush gently with a suede brush to lift dust, spot-clean with a barely damp cloth, and air-dry away from radiators. Avoid soaking and don't machine wash.

EVA sandals and pillow slides are water-friendly and rinse clean. Suede-finish and felt styles are best kept for dry days; a suede protector spray helps with light showers.

Keep them somewhere dry and out of direct sunlight. Let them air out between wears — especially the lined winter styles — so the footbed stays fresh.

Payments are handled by Shopify Payments, so you can pay by credit or debit card, Apple Pay, Google Pay or Shop Pay. The icons in the footer show exactly what's available at checkout.

Checkout runs over an encrypted connection and payments are processed by Shopify Payments. We never see or store your full card details.

All prices are shown and charged in pounds sterling.

Enter it in the discount field at checkout before paying. One code per order — codes can't be applied after an order is placed.

No. We deliver within the UK only, so there are no customs charges or import duties on your order.

Use the contact form and include your order number if your question is about an order. A person reads every message and replies as quickly as we can, Monday to Friday.

Your order number, the name of the item, and a photo if something arrived damaged or isn't what you expected. It saves a round of emails and gets your issue sorted faster.

No — Komfrt is online only, which is how we keep the range small and the prices sensible.