Privacy policy
At Komfrt, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise use our services. It also explains how we use, store and share that information.
Please read this policy to understand how your information is handled. Where consent is required for a particular use of your information, we will seek it separately.
1. Personal Information We Collect
The type of information we collect depends on how you use our website and interact with Komfrt. When you place an order or contact us, this may include your name, email address, billing address, delivery address and telephone number.
When you make a purchase, payment-related information may also be processed, such as transaction details and payment confirmation. Payment information is generally handled by our payment providers rather than being stored directly by us.
We may also collect information about the products you view, add to your basket, purchase, return or otherwise interact with. If you contact our customer service team, we may keep the information you provide as part of that communication.
When you browse our website, certain technical information may also be collected automatically. This can include your IP address, browser type, device information, operating system and information about how you use and navigate our website.
2. How We Collect Your Information
We receive personal information directly from you when you place an order, provide your details during checkout, contact our customer service team, subscribe to communications or otherwise interact with our website.
Some information is also collected automatically when you browse the website through cookies, pixels and similar technologies. We may additionally receive information from companies that help us operate our website, process payments, deliver orders, analyse website activity or provide other services on our behalf.
3. How We Use Your Information
We use the information we collect to operate our online store and provide our services to you. This includes processing and delivering orders, confirming purchases, communicating with you about your order and responding to customer service enquiries.
Your information may also be used to improve our website, understand how customers use our services, maintain website security, identify potentially fraudulent or unauthorised activity and protect our business and customers.
Where permitted by law, we may use your contact details to send promotional or marketing communications. You can unsubscribe from marketing messages at any time by following the instructions included in the communication.
We may also use or retain certain information when necessary to comply with legal requirements, respond to lawful requests or protect our legal rights.
4. How We Share Your Information
We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with trusted companies and service providers that help us run Komfrt. These may include payment processors, delivery and shipping providers, website hosting services, technology providers, analytics services and customer support tools.
We may also disclose information when required by law, in response to a valid legal request, or when necessary to protect our rights, customers, website or business.
If you choose to use a third-party service or payment method, that provider may process your information according to its own privacy policy.
5. Our Relationship with Shopify
Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website and process customer transactions.
Information you provide through our website may therefore be processed by Shopify and other service providers involved in operating our store. Depending on the service being used, your information may be processed in a country different from the country in which you live.
For further information about how Shopify handles personal information, please review Shopify's privacy information at shopify.com/legal/privacy.
6. Cookies and Similar Technologies
Our website may use cookies and related technologies to help the site function properly and provide a smoother shopping experience.
These technologies can help us remember certain preferences, understand how visitors use our website, improve website performance and, where applicable, support advertising and marketing activities.
You can control or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.
7. Children's Privacy
Our website is intended for a general audience and is not specifically designed for children.
We do not knowingly request or intentionally collect personal information from children who are not legally permitted to provide such information in their jurisdiction.
If you believe that a child has provided personal information to us without appropriate permission, please contact us. We will review the matter and take appropriate steps where required.
8. Data Retention and Security
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, completing transactions, maintaining business records, complying with legal requirements and resolving disputes.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, we recommend that you avoid sending highly sensitive information through ordinary email or other unsecured communication methods.
9. Your Privacy Rights
Depending on where you live, privacy laws may give you certain rights regarding your personal information.
These rights may include asking what information we hold about you, requesting access to your information, asking us to correct inaccurate details, requesting deletion where legally permitted, or obtaining a copy of certain information in a portable format.
You may also have the right to object to or restrict certain types of processing, including certain forms of direct marketing or targeted advertising, depending on the laws that apply to you.
If you would like to make a privacy-related request, please contact us at support@komfrt.co.uk . We may need to confirm your identity before completing certain requests, and we will handle your request in accordance with applicable law.
10. International Data Transfers
Because we use online platforms and service providers that may operate internationally, your personal information may sometimes be transferred to or processed in countries outside the country where you live.
Where applicable law requires additional safeguards for international transfers, we will take appropriate steps to ensure that the transfer is handled in accordance with the relevant legal requirements.
11. Changes to This Privacy Policy
We may occasionally revise this Privacy Policy to reflect changes to our business, website, services, technology or applicable legal requirements.
Whenever we make changes, the updated version will be published on this page. We encourage you to check this page from time to time so you remain informed about how we handle personal information.
Contact Information
Store Name: Komfrt
Address: Office 1383, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email:support@komfrt.co.uk
Phone:+44 7848 489569
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (UK time)
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at support@komfrt.co.uk . We aim to respond to customer enquiries within 24 business hours.