Shipping policy
At Komfrt, we want your order to arrive safely and within the expected timeframe. Below you can find everything you need to know about how we process and deliver orders within the United Kingdom.
If you have any questions about your delivery, please contact us at support@komfrt.co.uk
1. Shipping Coverage
We deliver to UK addresses only. Standard shipping is free on every order, with no minimum spend. We do not deliver outside the United Kingdom.
2. Order Fulfilment & Shipping Origin
Komfrt is operated by ZELVERA LTD, registered in the United Kingdom. Orders are dispatched from outside the UK and delivered to UK addresses only. Our registered office is not a dispatch warehouse.
Once your order has been placed and payment has been successfully confirmed, our team begins preparing it for shipment. We make every effort to get orders moving as quickly as possible while ensuring they are properly checked and packaged before dispatch.
3. Processing & Handling Time
Orders are generally processed within 1–2 business days, Monday through Friday.
Orders placed on weekends or UK public holidays will normally begin processing on the next business day.
Please note that the processing period is separate from the delivery time. Your delivery timeframe begins once your order has been dispatched.
4. Delivery & Transit Time
After dispatch, standard delivery generally takes approximately 6–9 business days within the United Kingdom.
The delivery timeframe is an estimate and is not a guaranteed delivery date. Occasionally, a parcel may take longer than expected due to circumstances such as carrier delays, particularly busy periods, adverse weather or other events outside our control.
Taking both processing and transit into account, most orders should arrive within approximately 7–11 business days from the date the order is placed.
5. Tracking Information
Once your order has been dispatched, we will send you a shipping confirmation by email.
Where tracking is available for your order, the email will include your tracking details so you can follow the progress of your parcel.
Please allow a little time for tracking information to become active after the parcel has been handed to the carrier.
6. Shipping Delays
We always do our best to have your order delivered within the estimated timeframe, but delivery dates can occasionally be affected by circumstances beyond our control.
If your parcel appears to be taking longer than the expected delivery period, please contact us at support@komfrt.co.uk with your order number. Our customer service team will look into the shipment and help you with the next steps.
7. Lost or Damaged Packages
If your parcel arrives damaged or you believe it has been lost during delivery, please contact us as soon as possible at support@komfrt.co.uk
Please include your order number and, if the package arrived damaged, provide clear photographs of the parcel and the affected item. This will allow us to investigate the situation and determine the appropriate solution.
Depending on the circumstances, we may arrange a replacement or provide a refund in accordance with our returns policy and applicable consumer protection laws.
8. Contact Information
Store Name: Komfrt
Address: Office 1383, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email:support@komfrt.co.uk
Phone: +44 7848 489569
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (UK time)
For any questions regarding your order or delivery, please contact us at support@komfrt.co.uk . We aim to respond to customer enquiries within 24 business hours.
Import charges
Prices include VAT. Orders are dispatched from outside the UK. Any customs duties or customs-clearance fees charged on delivery are payable by the customer and are not covered by Komfrt. Free shipping covers delivery charges only and does not include these customs or clearance fees.